Parts & Accessories Specialist, Western Region

About Company
Audi of America
Southern California
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: April 24, 2017
Expiry Date: May 24, 2017
Job Type: Full Time
Job Level: Mid level
Years of Experience: 5-7 years required
Salary Info
Salary Type: Negotiable
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https://vwgoa.taleo.net/careersection/jobdetail.ftl?job=AUD000818&lang=en
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Role Summary

  • Responsible for implementing parts-specific elements of Audi Aftersales strategy under direction of the Sr. Manager, Region After Sales, the National Parts Manager and the National Accessories Manager.
  • Responsible for improving Dealer Parts profitability; increasing Parts & Accessories sales; increasing Dealer Parts purchase loyalty; & increasing Audi Parts & Accessories market share and profit.

Responsibilities:

Role Responsibilities
  • Provide in-dealership parts consulting services weekly and daily
  • Facilitate Regional activities with regards to:
    • Dealer Parts Best Practices: parts inventory management with a focus on fill rate from shelf stock to improve fixed right the first time performance.
    • Parts Marketing Programs: point-of-sale, drop ship programs, national promotions, service reminders, pricing actions, incentive & reward programs, wholesale programs, Retail & Wholesale Co-op , Dealer Tire program, Audi collision center program, D2D,
    • Accessories Programs: merchandising, point-of-sale, DIA market growth, PIA market growth, Audi collection growth.
    • Parts bonus programs: Parts and Accessories bonus.
    • Academy programs: Parts Performance Groups and Training Certification for dealership Parts personnel.
  • Foster interaction between Dealer Parts & Service functions to maximize operational and marketing effectiveness.
  • Facilitate interaction between Dealer Parts & vehicle sales functions to enhance Accessories visibility, availability, sales, & Dealer purchase loyalty.
  • Provide in-depth analysis on all Dealer Parts purchases, stocking & inventory levels with detailed reports available as needed & requested.
  • Assist Sr. Manager, Region After Sales in developing annual Parts sales objectives for Audi dealerships.
  • Support special Parts activities (i.e. Special Parts Buybacks, New Dealer Openings, Buy/Sells or Dealer Closures, Participate in local parts councils, address Regional Parts Council Issues or Regional Dealer Council Issues).
  • Conduct Parts training for the Area After Sales Managers as it relates to Parts operations and systems, in addition share “best practices”.
  • Support corporate Intranet sites such as accessory web site, maintenance calculator, shop supplies, Parts on Command and provide expertise in ADP, R&R, & other DMS systems.
  • Act as a liaison between Audi Parts Departments/Depot(s), Field staff and corporate HQ.
  • Support & implement Audi parts initiatives to ensure alignment with overall corporate objectives.
  • Additional responsibilities: Preparation and follow up for dealer visits; Learning program updates; Collaboration with other AoA personnel to ensure optimum dealership visits

Educational requirements:

Required Education

  • Bachelor’s degree

Experience requirements:

Experience

  • 5-7 years required
  • Desired: 10 years dealership experience with thorough knowledge and understanding of fixed operations

Desired Skills:

Skills

  • Consulting skills – ability to effectively consult Parts and Service dealership personnel based on specific areas of opportunity.  Must be able to analyze the business, define opportunities, develop solutions, implement changes, and evaluate outcomes
  • Time Management – must be able to effectively manage to multiple priorities and ensure each dealership visit is productive within time constraints
  • Analytical skills – ability to identify areas of opportunity based on a variety of data sources
  • Problem solving skills
  • Communication skills – primarily listening and speaking.  Must be able to relay the content in a concise and easy to understand manner.  Must listen for opportunities and provide feedback in a constructive manner.
  • Learning skills – must be able to learn the content quickly, and keep up with the latest program developments
  • Personal Management skills – must be able to adjust priorities and adapt to changing work assignments
  • Integration/Collaboration – collaborate with Area Aftersales Manager, In Dealer Trainers, Retail Accessory Specialists, and any other AoA roles that visit the same dealership.  Join people, processes or systems
  • Resource management
  • Conceptual thinking skills
  • Computer savvy
  • Influencing and negotiation skills
Required Specialized Skills
  • Recent Parts Manager experience with DMS proficiency
  • Experience in Dealer Parts department processes
  • Wholesale (Field) automotive experience
  • Knowledge of inventory management best practices
  • MS Office applications (Word and Excel)
Desired Specialized Skills
  • Proficient in current Audi/VW parts system applications Parts on Command, SAP and SAP Business Warehouse, and Dealer DMS system applications (CDK/R&R)
  • Parts, accessory, service marketing experience
  • Retail or customer care experience
  • Consulting related to Parts business in automotive industry
  • Extensive Audi and/or VW product knowledge
  • Proficient in Audi/VW Parts Policies and Procedures, and Terms of Trade
  • Proficient with all aspects of Dealer Parts department processes
Work Flexibility
  • Frequent travel required throughout the region
  • At times may be required to work during the weekend
  We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Qualifications:

Skills

  • Consulting skills – ability to effectively consult Parts and Service dealership personnel based on specific areas of opportunity.  Must be able to analyze the business, define opportunities, develop solutions, implement changes, and evaluate outcomes
  • Time Management – must be able to effectively manage to multiple priorities and ensure each dealership visit is productive within time constraints
  • Analytical skills – ability to identify areas of opportunity based on a variety of data sources
  • Problem solving skills
  • Communication skills – primarily listening and speaking.  Must be able to relay the content in a concise and easy to understand manner.  Must listen for opportunities and provide feedback in a constructive manner.
  • Learning skills – must be able to learn the content quickly, and keep up with the latest program developments
  • Personal Management skills – must be able to adjust priorities and adapt to changing work assignments
  • Integration/Collaboration – collaborate with Area Aftersales Manager, In Dealer Trainers, Retail Accessory Specialists, and any other AoA roles that visit the same dealership.  Join people, processes or systems
  • Resource management
  • Conceptual thinking skills
  • Computer savvy
  • Influencing and negotiation skills
Required Specialized Skills
  • Recent Parts Manager experience with DMS proficiency
  • Experience in Dealer Parts department processes
  • Wholesale (Field) automotive experience
  • Knowledge of inventory management best practices
  • MS Office applications (Word and Excel)
Desired Specialized Skills
  • Proficient in current Audi/VW parts system applications Parts on Command, SAP and SAP Business Warehouse, and Dealer DMS system applications (CDK/R&R)
  • Parts, accessory, service marketing experience
  • Retail or customer care experience
  • Consulting related to Parts business in automotive industry
  • Extensive Audi and/or VW product knowledge
  • Proficient in Audi/VW Parts Policies and Procedures, and Terms of Trade
  • Proficient with all aspects of Dealer Parts department processes
Work Flexibility
  • Frequent travel required throughout the region
  • At times may be required to work during the weekend
  We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.