Area Sales Manager – Central Region (Chicago)

About Company
Audi of America
Chicago, IL
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: April 24, 2017
Expiry Date: May 24, 2017
Job Type: Full Time
Job Level: Mid level
Years of Experience: 7-10 years of automotive industry experience
Salary Info
Salary Type: Negotiable
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Apply directly through https://vwgoa.taleo.net/careersection/jobdetail.ftl?job=AUD000825&lang=en
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Audi is known for its exacting standards, relentless performance and uncompromising quality. Although you may associate those qualities with our brand, these characteristics also describe our employees. Everything we’ve accomplished and everything we’ve come to stand for has been a direct result of people who work here. If you can imagine yourself a part of our team, we invite you to learn more.

Responsibilities:

Role Responsibilities
  • Advocate for the customer and the dealer while simultaneously protecting the interests of Audi of America and preserving brand standards.
  • Ensure dealers have proper service, equipment, tools and capacity in place.
  • Monitor dealer after sales personnel for compliance with training and certification requirements.
  • Provide counsel, guidance and assistance to dealers on vehicle repair and buyback prevention.
  • Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/arbitration situations.
  • Council and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs.
  • Monitor for dealer compliance with Audi processes and procedures, providing training and council as needed.
  • Counsel and advise dealers on warranty processes and actively control warranty costs.
  • Ensure dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock.
  • Drive wholesale, retail and internal tire and accessory business.
  • Assist dealers in fully utilizing Audi parts and service marketing programs.
  • Serve as subject matter expert for answers to dealer questions on after sales topics.
  • Monitor dealership KPIs and review performance with dealer management.
  • Serve as a consultant, identifying after sales opportunities for improvement and work with the dealership management team to develop creative and innovative solutions into action plans, then monitor and support the dealership in their implementation.
  • Collaborate with the area team and regional management to ensure dealers meet Audi Business Fundamental requirements.

Educational requirements:

Required Education

  • Bachelor’s Degree in business, automotive, or related field preferred

Experience requirements:

Experience

  • 7-10 years of automotive industry experience, ideally in a similar role, and proven track record of success

Desired Skills:

Required Skills

  • Excellent working knowledge of automotive repair processes and warranty administration
  • General understanding of dealership wholesale and retail parts business
  • Customer relations management experience
  • Strong written and oral communication skills
  • Ability to multi task and work to a deadline
  • Resource and program management
Desired Skills
  • Automotive Technical Certification (ASE)
Work Flexibility
  • This position is home-based (Chicago) with up to 20% overnight travel.
  • Position requires frequent travel to dealerships throughout market area of responsibility which includes Metro Chicago, Northwest Indiana, and Loves Park.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Qualifications:

Required Skills

  • Excellent working knowledge of automotive repair processes and warranty administration
  • General understanding of dealership wholesale and retail parts business
  • Customer relations management experience
  • Strong written and oral communication skills
  • Ability to multi task and work to a deadline
  • Resource and program management
Desired Skills
  • Automotive Technical Certification (ASE)
Work Flexibility
  • This position is home-based (Chicago) with up to 20% overnight travel.
  • Position requires frequent travel to dealerships throughout market area of responsibility which includes Metro Chicago, Northwest Indiana, and Loves Park.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.