Area After Sales Manager, Central Region

About Company
Detroit, MI
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: June 28, 2017
Expiry Date: July 31, 2017
Job Type: Full Time
Job Level: Mid level
Years of Experience: 5-7
Salary Info
Salary Type: Negotiable
Apply on this job
How to Apply ?
https://vwgoa.taleo.net/careersection/jobdetail.ftl?job=AUD000851&lang=en
Apply via email :Send Email
Share this job

Role Summary

  • Ensure customers receive a premium service experience.
  • Drive retail parts and accessory sales and service loyalty to achieve Area objectives.
  • Provide After sales consulting services for process improvement in the dealerships.

Responsibilities:

Role Responsibilities
  • Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards.
  • Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention.
  • Ensure Dealers have proper service equipment, tools and capacity in place.
  • Monitor for compliance with training and certification requirements of after sales personnel.
  • Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/arbitration situations.
  • Counsel and advise dealers on goodwill decisions of goodwill spending and monitor budgets.
  • Support implementation of process improvements.
  • Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements
  • Deliver operational excellence as measured by twice a year NADA dealer survey results.

Educational requirements:

Bachelor's degree, in business, automotive or related field preferred

Experience requirements:

5-7 years of experience

Desired Skills:

Qualifications

  • Prior experience with an OEM calling on dealerships or working with dealerships from a customer relations and automotive repair perspective
  • Strong written and oral communication skills
  • Ability to work independently, multi-task and have proficiency in Microsoft Suite applications
Work Flexibility
  • This position is home-office-based in the Greater Detroit Metro area with up to 80% travel to dealers throughout the assigned area.
  • Travel outside of the Area and overnight travel may be required at times.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Qualifications:

Qualifications

  • Prior experience with an OEM calling on dealerships or working with dealerships from a customer relations and automotive repair perspective
  • Strong written and oral communication skills
  • Ability to work independently, multi-task and have proficiency in Microsoft Suite applications
Work Flexibility
  • This position is home-office-based in the Greater Detroit Metro area with up to 80% travel to dealers throughout the assigned area.
  • Travel outside of the Area and overnight travel may be required at times.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.