Marisable O. Cole
GM Women Parts & Service Forum
Martha E. Rader
Professor Management/MBA Keiser University and President Rader Coaching, Training & Consulting, LLC
Nicole Ashe leads the Talent Organization for Cox Automotive, which includes the Global Learning, Organizational Development, Performance Management, Diversity & Inclusion and Culture teams. Her organization supports over 33,000 team members.
Most recently, Nicole served as Sr. Director of Cox Automotive Global Learning, and led learning for Inventory Solutions, Retail Solutions, Client Success and People Strategies. In 2016 Nicole and her team successfully implemented the Client Experience program, Heads Up, which prepared our auction team members to provide stellar service to our clients. This program resulted in our client engagement scores up by 3 points, which positively impacted revenue.
Before joining the Cox family of companies, Nicole held various executive leadership positions with Fortune 500 companies including Delta Dental Insurance Company, Cbeyond, Wachovia Bank & Bank of America.
Nicole is an award-winning Talent Management leader with more than 23 years of professional experience. Under her direction, teams have won the coveted Association for Talent Development’s (ATD) BEST Award and Training Magazine’s Top 125 award—both sought after, industry specific distinctions.
Amy Bannor (JustAGirlSellingCars) is the GSM at Towbin Fiat in Las Vegas, NV. She brings years of management and sales experience to the team. Establishing processes, creating culture, and achieving goals will make them the #1 Fiat dealer in the nation. She has been featured in Automotive News, AutoDealer Live, “Be Less Typical” podcast, The Dealer Play Book, The Fargo Forum, and Forbes.
Stacey the Director for Major Accounts – Automotive at Netsertive with a specialty in OEMs. Stacey prides herself in top-notch customer service and strategy to help dealers move the needle. With just under a decade of automotive experience and proven success as an Account Manager and OEM Manager. She’s been in over 50 television commercials, mostly auto!
Beth Bartlett began her seasoned career in the media and automotive industries at Turner Broadcasting where she was a Media Buyer and Planner for TBS, TNT, and the Atlanta sports teams. Following her career at Turner, she was an Account Executive for Comcast and Fox Sports until joining Autobytel in 2010. Today, she serves as Senior Account Executive for the FL and LA territories for Autobytel.
Mimi Braun is a Client Solutions Manager on Facebook’s Automotive team, specializing in Tier 2 and Tier 3 solutions. Her background is in process and program management, with 6 years of experience across multiple fields. After graduating from the University of Oklahoma, she began her career consulting and developing software for IBM, before moving to Facebook in March 2014 to work on scaled operations. Mimi has been focused on Automotive since January 2016.
With 16 years’ experience in Retail Management, Jennifer has received 3 National Awards for innovative digital sales, marketing, and management strategy, including Automotive News 40 Under 40 Retail.
Briggs is passionate about Digital Marketing, BDC, and Sales & Operational Strategy in the Retail Automotive industry, but if you ask her what she does, she will tell you, “I just sell cars.”
Celeste D. Briggs
Celeste D. Briggs has been at the forefront of increasing the female presence in the GM dealer network by increasing the number of women as dealers and key managers. Established in 2011, WRN remains the only program of its type in the industry. WRN is dedicated to “Changing the Face of Automotive” Retail and increasing purchase consideration and market share among female consumers.
Elgie Bright is Automotive Marketing Chair at Northwood University, teaching Dealership Variable and Fixed operations, Financial Analysis, and Industry issues. Elgie has worked in Sales and Service marketing at the Retail, OEM and Aftermarket level. Notable is his Seventeen years as District Sales and Service Manager for General Motors, where he has overseen Dealer Operations in several locations across the U.S.
Elgie’s greatest strengths are his creativity, drive, and leadership. He thrives on challenges, particularly those that involve finding solutions or opportunities.
Elgie is a member of the advisory board of the Friends of the Sloan Museum and Buick Gallery in Flint, Michigan. He has also done volunteer work for the North Side Soup Kitchen (Flint, MI) and various car shows.
Elgie holds a business degree from Adrian College and an MBA from Northwood University. He is the Father of 3 Adult daughters and lives in Flushing, MI with his wife, and a hyper Jack Russell Terrier. In his free time, Elgie likes jazz, blues, and sports activities.
Claire Calhoun is the VP of Sales and Marketing at Colors On Parade, an automotive recon company with over 300 locations across 2 countries. Claire also owns New Life Communications, a consulting agency focused on integrated marketing and public relations. She has 15 years of marketing experience, as well as experience running a large organization while handling problems not only in the workplace, but in her home life as well. She holds a B.S and M.S. in Advertising.
Evelyn, co-owner of Freedom Auto Group & General Manager, is celebrating her 36th year the automotive industry. Her story is not typical, she and her family escaped Cuba when she was three. This drives her. She is inspired to play an instrumental role in the success of the company’s “Life Improvement Business”. Evelyn & her team participate in non-profit fundraisers to support the community.
Laura Clapp, Director, Digital Agency at CDK Global, has responsibility for providing insights and solutions to some of the largest dealer groups in the country. After joining CDK in 2012 and building dealer group strategy, Laura has provided significant studies and research in the areas of luxury shoppers, customer segmentation, and buyer behavior. She has a BA from the University of Washington.
Marisable O. Cole
Marisabel Cole has enjoyed an exciting career with General Motors for the past 25 years. Her passion for the automotive industry has galvanized her into finding new roads that led her to hold key Sales and Service positions in Boston, Philadelphia, New York, Puerto Rico, and Florida—one of the most rewarding of her opportunities was as The Regional Service Manager for Latin America, Africa, and the Middle East (LAAM).
In her current role, she manages a team focused on growing GM Dealer Fixed Operations. Marisabel is confident that GM has provided the dealers with the right tools and she is committed to driving that message and helping them optimize those resources to exceed customer expectations in order to earn customers for life.
With over 25 years of proven success, Lisa is a dedicated pioneer in the field of automotive sales and brand strategy. She has been a trailblazer to revolutionize the automotive industry and has received many awards and recognitions along the way.
Copeland sold her award-winning dealership in 2016 to share her knowledge and expertise as a leading female consumer advocate, brand strategist and Keynote Speaker.
Lisa founded Cars Her Way in 2014. Lisa and her team through technology help dealers and OEMs authentically market to in-market female shoppers as well as help their clients create female-centric strategies and platforms.
She is also the co-author of Crushing Mediocrity: 10 Ways to Rise Above the Status Quo. Her new book “The Art of The Big Sell is set to release in December 2018
Candice Crane has 15 years of sales and operations experience in a variety of markets. As the Organizational Development Director of a large automotive group in the Midwest, Candice designed and led a transformational change that improved the customer experience and reduced employee turnover by replacing the F&I silo with cross-functionally trained recent college graduates. Candice created a Management Training Program and defined a career path for future leaders and high volume sales people. Candice has extensive experience in Talent Management and is considered a SME in recruiting and retention strategies for high turnover environments. Candice completed her Undergraduate degree from the University of Wisconsin-Madison and holds a Masters Degree in Organizational Development.
Jody DeVere is a internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market. She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, she provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.
In her role as marketing to women expert, automotive journalist, car care expert and safety spokesperson her goal is to educate women car buyers and owners, the automotive industry at large and promote, mentor and support careers for women in the automotive industry.
Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada.
Natalee Doenig started her recruitment career in retail banking, moving on to design and implement recruiting programs for commission sales opportunities in financial services. Natalee joined the AutoNation team 4 years ago, blending her experience in recruitment strategy for retail and variable pay opportunities.
Natalee has expanded on Technician recruitment programming at AutoNation, brokering relationships with top technical schools and introducing a manufacturer certified technician employee referral program. In partnership with Andrea Schliessman, head of Learning and Development at AutoNation, Natalee and her team recently launched centralized hiring and onboarding at AutoNation, reinventing the way America’s Largest Automotive Retailer recruits and opening the door to recruit a decidedly different type of candidate.
Tony D. is considered the industry’s most forward-thinking F&I and sales trainer creating The Academy’s Y.E.S. Processes. Tony leads the 10 certified trainers at The Academy, based in Austin, TX. Tony earned a degree in Communications from Sam Houston State University and has since become a 28+ year veteran of the automotive industry, speaking at numerous events and every WIA convention.
Over her 17 year career in automotive internet, Maria Espinoza has worked in on both retail and vendor roles. Her success in the digital sector of retail qualified her for the founding team at Dealer E-Process. Drawing from her retail experience, Maria specializes in helping large dealer groups and high-volume stores. Under Maria’s leadership, some of the best marketed dealer groups in the nation participate on the Dealer E-Process Advisory Board. Maria helps turn these insights into exclusive product features delivering more sales for dealers.
With over 17 years creating & spearheading media strategies for Fortune 500 companies, Anya is a Senior Business Lead in Google’s Auto vertical, partnering with advertisers to develop digital solutions that build their businesses & brands. She is passionate about promoting women in the workplace, and volunteers to facilitate “Stretch,” a Google training focused on empowering women professionally.
A native of Ecuador, Tania Eubanks got into the car business when she barely knew a word of English. Her people skills helped her quickly overcome the language barriers while working to learn the language. In the automotive retail business for eighteen years, Tania has been with AutoNation for nine of them. She started as a Used Car Manager with the company and progressed from General Sales Manager to General Manager of AutoNation Ford Gulf freeway. Tania is currently the General Manager for BMW of Dallas, though she has worked nearly every position in Finance, New and Used retail sales.
Tania’s advice to women who are starting their journey in the automotive industry:
“Learn it. Live it. Breathe it. It’s a fun business that gives you the opportunity to make great money and build a career.
There is no other business out there that gives you the opportunity to write your own paycheck every month”!
Terri L. Evans
“Define success on your own terms, achieve it by your own rules, and build a life you’re proud to live.” – Ann Sweeney, Walt Disney. Terri Evans lives her life by the words represented in this quote.
A creative senior level executive with over 16 years of experience, Terri has spent the last 14 years with BMW Group in a variety of sales and marketing roles. A proven leader, Terri has served as Distribution Manager for the group’s Central Region, headed the national marketing direction for the dealer network and most recently, running the Central Metro Market for MINI USA. She has had the opportunity to work in several locations across the U.S. as well as share her talents internationally at BMW AG in Munich Germany.
Terri received her BA in Economics from Spelman College in Atlanta, GA and her MBA from Kellogg School of Management at Northwestern University in Evanston, IL.
She is currently Chairman of the Board for Little Black Pearl Art & Design Academy, a non-profit that counters the challenges of urban youth by providing them an alternative education platform and programing services. The ability to work with LBP provides Terri the opportunity to support her passion for education equality in the US for every child no matter their zip code.
Terri’s most important role is being a mom to her three year old son, Evan.
Shannon launched a revolutionary BDC Training program that has grown exponentially since inception, resulting in a 374% increase in training workshop attendance in a span of just four months. She is a powerful motivator for Gravitational Marketing who has coached hundreds of sales and marketing professionals (across the U.S. and Canada) each month over the phone, online and in person.
Shari Fitzpatrick is the creator of the world’s famous line of gourmet-dipped strawberries, the renowned Shari’s Berries. Shari’s love affair with strawberries began as a little girl with a strawberry patch that her Father planted for her each summer. They quickly became her favorite fruit. Later while working as a mortgage broker in Los Angeles she began making potential clients handmade chocolate dipped strawberries. The incredible popularity of these memorable edible gifts soon outpaced the success of her original career. Her entrepreneurial path also led her to become a successful stockbroker and auto dealership finance manager.
In 1989, with a $1,500 cash advance, having just moved to a new town, Shari took her passion and hobby of chocolate dipping strawberries and turned it into a business.
An acclaimed inspirational speaker, and now author, Shari entertains audiences of all ages and backgrounds while sharing her down-to-earth, heartfelt business story. Appealing to anyone who has a dream, she’ll take your group on an emotional journey as she intertwines the successes in her life along with her mistakes. Shari’s new book, “Berried in Chocolate,” points out the importance of family, faith and fearlessness while revealing how God became her best business partner and that faith and street smarts can be just as useful as a college degree.
Today Shari’s new boutique brand of gourmet chocolate dipped gifts can be exclusively found at BerriedinChocolate.com and are shipped nationwide all year round.
For 25 years, Shari’s story and her creations have attracted international attention through appearances in O Magazine, on the Today Show, on Food Network, The Apprentice, In Style Magazine, People Magazine, The Price is Right, Wheel of Fortune, QVC, HSN and Chicken Soup for the Entrepreneurial Soul.
During the eight years at Kate Frost Inc., Ms. Frost has been an important voice in the field of social media and conducted hundreds of social media campaigns designed to brand businesses, drive traffic and generate sales and service leads.
Kathy has been in the automotive industry for over 20 years in various roles of increased significance at CDK Global, Inc. For the last 3 years as Director of Sales and Business Development, she has national responsibility for the minority dealer business, representing over 1,600 customers across the US, generating over $90M in revenues. Kathy is also responsible for building customer advocates and growing CDK’s brand and market share within the women retail business segment, representing over 1,000 customers across the US, generating over $57M in revenues. CDK Global is the only DMS provider with a program focused solely on our minority and women dealers. This position has given Kathy a very unique view of diversity in our industry and in our company.
For the past 20 years, Kathy has been passionate about growing representation of minority and women dealers in the automotive industry. She has grown the minority dealer business from $60M to $90M over the last 5 years. In addition to her relationships with dealers, she has developed strong relationships with automotive manufacturers and dealer associations. She strives to strengthen CDK’s relationship with minority and women dealers and key segment influencers by being an advocate and liaison for the minority and women dealers.
Kathy was recently awarded the 2016 National Association of Minority Automobile Dealers (NAMAD) Woman of the Year Award which recognizes the woman whose heroism, longevity and advancement in the automotive industry serves as a shining example of the contributions women make at the highest levels of business leadership.
Kathy is currently a Founding Board member of the Women in Automotive organization, focused on accelerating the role of women in the automotive industry. She has been associated with WAAI for nearly 10 years. As an early member, she started a WAAI Chapter in Chicago, which she grew to over 100 members before accepting a position that relocated her to the Northeast. During her Presidency, she conducted the 1st Women’s Day Awards Program at the 2008 Chicago Auto Show honoring women in automotive.
Ralph V. Gilles
Ralph V. Gilles was appointed Head of Design, FCA – Global in April 2015.
Gilles has also served as the Senior Vice President – Product Design and President and CEO – Motorsports, FCA – North America; President and CEO – SRT Brand and President and CEO – Dodge brand for FCA US LLC. He was named Vice President – Design in September 2008.
Since first joining the Company in 1992 as a designer, Gilles has put his extensive academic background in industrial design and business administration to use, holding various positions within the Company, including:
• 2015 – current, Head of Design, FCA – Global
• 2011, President and CEO – Motorsports, FCA US LLC
• 2011, President and CEO – SRT Brand
• 2009, President and CEO – Dodge Brand
• 2009, Senior Vice President – Product Design, FCA – North America
• 2008, Vice President – Design, Chrysler LLC
• 2006, Vice President – Jeep®/Truck, Color and Trim Studios, and Specialty Vehicles, Chrysler LLC, DaimlerChrysler
• 2005, Director – Truck Exterior/Interior Design Studio
• 2001, Director – Design Office, Large Car Studio, Family Vehicles
• 1999, Senior Manager – Design Office, Studio 3
• 1998, Manager – Design Office, Jeep Interiors, Chrysler Corporation
• 1992, Designer – Design Office
Gilles is extremely active inside and outside the Company. He serves as the executive sponsor of the Chrysler African American Network (CAAN) in addition to playing a supporting role with The Chrysler Global Diversity Council. He also serves on the board of the Michigan Design Council. At his alma mater, The College for Creative Studies (CCS) in Detroit, Gilles is a member of the CCS Board of Trustees and the CCS Capital Committee.
An avid car enthusiast who enjoys spending time at the track, go-karting and watching Formula One auto racing, Gilles has participated in the Mille Miglia, Targa Newfoundland Rally, the Car and Driver One Lap of America and the SRT Viper Cup Series. In addition, he has frequently served as a judge at various Concours d’Elegance events across the country including Pebble Beach, the Inn at St. John and Cranbrook, as well as the EyesOn Design car show.
Gilles has earned numerous academic and industry awards, including: The Michigan State University Eli Broad Graduate School of Management Young Alumni Achievement Award, The Automotive Hall of Fame Young Leadership & Excellence Award, NV Magazine Innovation Award, Black Engineer of the Year President’s Award and N’Digo Foundation N’Design Award.
Gilles holds a Master of Business Administration from Michigan State University (2002) and a Bachelor of Fine Arts in Industrial Design from the College for Creative Studies in Detroit (1992).
Gilles was born in New York City.
Jenny Gray is a professional stylist who works with women across the country. Her approach to building a functional wardrobe has proven to work well for the woman that wants to create true change in her personal and professional image. Jenny’s blog, Empowered Style, has been recognized on Instagram and Facebook as one of the fastest-growing empowerment tools for women over 40.
Jeffery Tobias Halter
Jeffery Tobias Halter is a gender strategist and the President of YWomen, a strategic consulting company focused on engaging men in women’s leadership issues. YWomen focuses on driving actionable business plans and strategies to help organizations create Integrated Women’s Leadership Strategies along with strategies to disrupt unconscious gender bias. Jeffery is the former Director of Diversity Strategy for The Coca-Cola Company.
A featured keynote speaker, Jeffery is author of two books, WHY WOMEN, The Leadership Imperative to Advancing Women and Engaging Men and Selling to Men, Selling to Women. He is a contributing writer to HuffPost, New York Daily News, Working Mother magazine and is a two-time TEDx speaker. His work has been profiled in Forbes, US News & World Report and The Atlantic. He is a regular contributor to Fox Business Radio and Good Morning Charlotte.
Recently Jeffery introduced two initiatives designed to drive male engagement and gender dialogue in the workforce. His Father of Daughter Initiative, 10 Simple Things Men Can Do Support Women’s Leadership Advancement outlines daily actions men can make to advocate for women at work. His bi-weekly newsletter, Gender Conversation Quickstarters is designed to help organizations have more effective discussions about gender and diversity in the workplace.
His clients and best practice work includes two Catalyst award winning companies, The Coca-Cola Company and Kimberly-Clark as well as Mercedes-Benz USA, McDonald’s, Deloitte, Novartis, GE, Walmart, and dozens of other Fortune 500 companies. He has taught Business Communications at Georgia State University and has been a guest lecturer at The Goizueta Business School at Emory University and the Coles College of Business at Kennesaw State University. He was a Panelist at the World Diversity Leadership Summit at Harvard University and led workshops at the Global Summit of Women in Athens Greece.
Rory Anne Hepner
Bachelor of Arts Degree (1984) Juniata College, Huntingdon, PA
Juris Doctorate (1987) Temple University, Philadelphia, PA
Private Law Firm (1987-1991 focus on real estate and landlord/tenant law
MBUSA, LLC (1991-present)
Corporate Counsel (1991-1995)-managed litigation and trademark infringement
Manager Field Operations (1995-1998)-liaison between Corporate Offices and Regional Offices to improve operations
Franchise Manager San Francisco Region (1998-2001)-responsible for dealer network including business management and franchise related issues
Manager National Network Development (2001-2004)-responsible to devise a national dealer network plan to support the growth of MBUSA.
Market Manager in Los Angeles, CA (2004-2008)-responsible for all aspects of the dealership operations for new and used car sales, service and parts operations.
Manager Sales Operations (2008-2011)-responsible for developing retail programs on a national basis to support the retail sales objectives of MBUSA
General Manager of Vehicle Distribution and Logistics (2011-present)
Responsible for distribution, logistics including customs for all vehicles distributed by MBUSA. This includes MB passenger cars and trucks, smart and Sprinter. Responsible for both setting and achieving the wholesale objectives for all vehicles distributed by MBUSA. In addition, responsible for the systems to support the allocation and ordering of MB and smart vehicles. This department is comprised of five remote locations and one corporate location. Lastly, the logistic provider for MBUSI, LLC and Daimler Vans Manufacturing, LLC in Vance, Alabama and Ladson, South Carolina.
Married with four sons ranging in age from 16-28 years old.
Sonia Heredia serves as General Manager of David McDavid Honda of Frisco, a subsidiary of Asbury Automotive Group. Since joining Asbury in October 2006, Sonia has provided pinnacle leadership for all Team Members at Honda Frisco while continuing the development and operational success of the dealership.
Sonia has been responsible for developing and implementing strategic policies and programs driving sales, service and profitable growth at McDavid Honda of Frisco. She works to ensure that existing and potential customers receive the highest level of service, guidance and support. Through her direction, David McDavid Honda of Frisco became the number one net-profit Honda Dealership for American Honda Motor Co. and the number one Honda volume store in the state of Texas. McDavid Honda of Frisco has received the highest possible accolades including, “The Master’s Circle,” “The Elite President’s Award,” “The Finance Council of Excellence Award” and “The Council of Parts and Service Professionals Award.” A believer that nobody reaches their goals alone, Sonia attributes her success to the support of her family, mentors and employees.
Sonia graduated from The University of Texas San Antonio in 1992 receiving a Bachelor of Science degree in Business and Accounting. Upon graduation, she started her career at a family owned automotive group in San Antonio as their controller. After seven years in this role, Sonia pursued the sales side of the automotive business. Always a leader and achiever, she quickly advanced to general manager status, where she’s been for the past 17 years. With three children at home and family life being important to her, Asbury’s “Work Hard, Play Hard” motto has allowed her to blend work and family into a balanced life of fulfillment and success.
Bobbie Herron’s love for this Industry began when she was hired as an “assistant” to the Variable/Fixed Operations Departments at a Ford store in a small town. From photographing vehicles to calling every customer who visited the service department to make sure they were “completely satisfied” she learned the best of each role. Bobbie has spent over 15 years enjoying a diverse automotive career and various responsibilities within a retail dealership, including General Manager, before coming to ZMOT Auto. She is a very popular presenter at numerous conferences on various subject matter including Digital Dealer, Women in Automotive, Driving Sales and is a guest lecturer at Northwood University. Bobbie has also traveled internationally as a Dealer Educator and is a named winner of the 2014 Automotive News “40 Under 40” award. Bobbie is now the Director of Dealer Performance for ZMOT Drive, an exclusive consulting solution offered through ZMOT Auto.
A sport that takes strength, adrenaline, speed and risk-taking also demands respect and knowledge. After 10 years of accomplishments, Shea Holbrook has become a nationally recognized racecar driver, 6-Time Pirelli World Challenge Winner and team owner. Featured in espnW and Autoweek, Holbrook is recognized as a leading Woman in Motorsport and representative of the Women’s Sports Foundation.
Andrea Karsian is the CEO of Wholesale Auto Supply Co., Inc. WASCO as it is known was formed by automobile dealers to aggregate their purchases over 50 years ago. WASCO is a $30M company serving over 850 clients in the New York Tri-State area. Automobile dealers are stockholders.
Andrea Karsian was the principal in her own consulting business, The Karsian Group. Her practice focused on consulting to retail automotive and motorcycle clients on a variety of issues. In addition, Ms. Karsian is a licensed real estate sales associate with the Century21/ Calabrese Realty Co. whose office is in Englewood Cliffs, New Jersey.
Andrea Karsian was until October 2005, Executive Vice-President of Toresco Enterprises, Inc. an automotive management company located in New Jersey. Ms. Karsian oversaw the daily operation of several automobile dealerships in the NY Metro. The total group generated gross sales of approximately $500 million dollars, and was ranked in the Automotive News “100 Dealer Groups” list and has been listed in Forbes “500 Largest Private Companies” list. Toresco Enterprises was comprised of 15 franchises at 6 dealerships plus other miscellaneous businesses with approximately 600 employees.
Ms. Karsian is a past President of the Springfield Rotary and past Chairperson of the Board of Directors for Jr. Achievement of Union County, Inc. (now a district of Junior Achievement of New Jersey, Inc.). Ms. Karsian is past Chair of the Union County Chamber of Commerce. She is past President of the Board of Trustees of the Susan G. Komen Breast Cancer Foundation (North Jersey affiliate) and is also past President of The Women’s Automotive Association International NY Tri-State Chapter. In addition, Ms. Karsian was appointed by Governor Christine Todd Whitman to serve on the State Employment & Training Commission. Ms. Karsian is also an advisor to the Non-Traditional Career Resource Center out of Rutger’s University’s Center for Women and Work and also serves on the State of New Jersey’s Gender Parity Council. Ms. Karsian served on the Board of Governors of Union County College.
Ms. Karsian has also received the North N.J. Alumni Assoc. of Tuskegee University “Business Leadership Award” for commitment in business management. Ms. Karsian was recognized by the YWCA of New York City and inducted into the Academy of Women Achievers, Class of 1997. Ms. Karsian received the Rotary International Paul Harris Fellow Award (2001) and recently received the Women’s Automotive Association International Spirit of Leadership Award (2002). In 2007, Ms. Karsian received the Ruth Siksnius Volunteer of the Year Angel Award from the North Jersey Affiliate of the Susan G. Komen for the Cure Foundation.
Attended Harvard Business School for a Leading Your Small Business Through Its Lifecycle, held from June 21, 2015 to June 24, 2015.
ELISE KEPHART is the founder of The Elise Kephart Experience, a company focused on helping dealerships strengthen their process, sales teams and lead handling utilizing tactics with an emphasis on improving phone skills and utilizing video email. An international sales/marketing phenomenon in the auto industry, Elise is nationally recognized as “The YouTube Diva” for her persuasive personalized video greetings. Since 2007, she has sold countless vehicles to clients by creating a strong bond with her customers through the power of unique video messaging. Among her high volume sales, she has also earned top performing CSI. With her unique approach to videos, her phone skills and sales background, Elise has visited dealerships across the country teaching her one of a kind method. Her approach has been praised by the likes of Ziegler, Cardone and Bradley and she has been published in magazines both in the US and Canada. Elise has presented at seminars including Ziegler’s IBP, Driving Sales Executive Summit, Digital Dealer and The General Motors 2015 Compass Tour.
Eve Knudtsen is President of Knudtsen Chevrolet Co. in Post Falls, Idaho, to learn more about her path to success She is the third generation to own and operate the dealership her grandfather started in 1939.
Eve grew up in Coeur d’Alene, graduating from Coeur d’Alene High School. She attended North Idaho College and Northwood University. She has an Associate of Arts degree in Automotive Marketing and a Bachelors of Business Administration with majors in Economics and Management that she received from Northwood University. She completed that National Dealers Association Dealer Candidate Academy and is currently pursuing a Master Degree of Organizational Leadership from Gonzaga University.
Eve has a long-standing passion for serving the community. She has served on numerous board and committees including past president of Concerned Businesses of North Idaho, and past chairman of the Post Falls Chamber of Commerce. She is currently the vice chairman of Jobs Plus Coeur d’Alene Area Economic Development Corporation and is the current Guardian of Bethel #7 Jobs Daughters International of Coeur d’Alene.
Eve is a past recipient of Soroptomist Woman of Distinction for Business and Professional and 2006 recipient of Time Magazine’s Quality Dealer of the Year for Idaho. She is committed to educational initiatives throughout North Idaho including having been one of the individuals that purchased the land for KTEC, a career technical high school serving three school districts.
Eve lives in Coeur d’Alene with her husband, Wayne Cofield, and daughters, Lauren Benedict and Kendra Cofield.
Deb Krueger is the Client Care Center Manager for Treasure Coast Lexus and Toyota. She enjoys finding unique methods of keeping staff members motivated and trained. Working with the management team, she has been able to increase diversity awareness and create programs within the CCC to help women put their feet on the first rung of an upward-bound ladder to executive and front-line positions.
Sharon Lechter is a financial literacy expert, an entrepreneur, author, philanthropist, international speaker, licensed CPA, Chartered Global Management Accountant and, most importantly a mother and grandmother. A life-long education advocate, she is the founder and CEO of Pay Your Family First, a financial education organization dedicated to providing the tools and mentorship to support families, women, and entrepreneurs in reaching their greatest success around the globe. Regarded as a global expert on financial literacy, Sharon has served as a national spokeswoman and Presidential Advisor on the topic.
Sharon has been a pioneer in developing new technologies, programs and products to bring education into children’s lives in ways that are innovative, challenging and fun, and remains committed to education – particularly financial literacy. In 1989 she joined forces with the inventor of the first electronic ‘talking book’ and helped him expand the electronic book industry to a multi-million dollar international market.
In 1997 Sharon co-authored the international bestseller Rich Dad Poor Dad, along with 14 other books in the Rich Dad series. Over 10 years as co-Founder and CEO she led the Rich Dad Company and brand into an international powerhouse. In 2008 she was asked by the Napoleon Hill Foundation to help re-energize the powerful teachings of Napoleon Hill just as the international economy was faltering. She has released three bestselling books in cooperation with the Foundation, including Think and Grow Rich-Three Feet from Gold, Outwitting the Devil and Think and Grow Rich for Women. Sharon has also released Save Wisely, Spend Happily, in cooperation with the American Institute of CPAs.
Her financial literacy board game ThriveTime for Teens, an innovative experiential and fun life and money reality game, has gained recognition with coveted awards including a Mom’s Choice GOLD Award, Creative Child Magazine’s 2010 Game of The Year, Dr. Toy’s Best Vacation Product and a five-star rating from WTS Toy Reviews. Sharon is recognized globally as an expert on the topics of financial education and entrepreneurship. She is the author of Your Financial Mastery, a financial education college curriculum and recipient of the 2015 Excellence in Financial Literacy Education “#1 Book of the Year” award presented by the Financial Literacy Institute.
In 2008 Sharon was appointed to the first President’s Advisory Council on Financial Literacy. The Council served both President Bush and President Obama advising them on the need for financial literacy education. In 2009 Sharon was appointed to the National CPA Financial Literacy Commission as a national spokesperson on the topic of financial literacy and was reappointed in 2014.
A committed philanthropist, Sharon also gives back to world communities as both a volunteer and benefactor. Sharon serves on the national board of the Women Presidents’ Organization, and the national board of Childhelp, a national organization founded to prevent and treat child abuse. Sharon has also been an Instructor for Thunderbird School of Global Management for both its Artemis Program and its partnership with the U.S. Department of State and Goldman Sachs 10,000 Women program. Sharon was the driving force behind the passage of Arizona SB1449 in June of 2013, a bill that requires financial literacy concepts to permanently be incorporated into economics standards and created a separate statue for those concepts.
Sharon’s contributions have been recognized globally. Childhelp has honored Sharon and her husband, Michael, as recipients of the Spirit of the Children Award. Sharon was recognized by the Phoenix Business Journal as one of 2013’s 25 Dynamic Women in Business, and by National Bank of Arizona with the 2013 Woman of the Year award and Arizona Business Magazine as one of the 50 most Influential Women in Arizona Business. In 2015 Sharon was honored by Florida State University’s Women for FSU with a Gift of Wisdom Award, Women Presidents’ Organization with the Mary Lehman MacLachlan Economic Empowerment award and by the National Financial Educators Council as the Financial Educator of the Year for 2015. Sharon was also honored with the prestigious 2015 International Profilo Donna Award by Profile Woman.
In 2016, Sharon was inducted into the Personal Growth Hall of Fame, as the first woman to join the industry greats of Bob Proctor, Les Brown and Denis Waitley. In addition, Sharon was honored by a Lifetime Achievement Award from the Habitude Warriors Conference. Sharon won the Gold Medal in the 2016 Money Games sponsored by GoBankingRates.com. For more information, please visit www.sharonlechter.com.
Ashley Lepczyk is the Retail Development Manager on Google’s Auto Retail team. She collaborates with dealers, dealer groups, OEMs and agency partner to consult to develop effective and scalable programs using Google solutions that drive results for her clients. She co-leads Women@Google in Detroit, & has a particular soft spot for connecting with and empowering other women.
Dr. Emily Letran came to the US at the age of 13 as a refugee from Vietnam. She is a UCLA dentist with two multi-specialty group practices in Southern California. She is the author of several books, a speaker and Certified High Performance Coach dedicated to helping business professionals maximize their potential in personal and business life – and building great team cultures.
Jennifer Maher is the CEO of TechForce Foundation, a nonprofit that champions students to and through their education and into careers as professional technicians in the transportation industry.
Jennifer has enjoyed a 25-year career in nonprofit management, marketing and strategic alliances, having served on the senior leadership team for Make-A-Wish America, and as a national director for YMCA of the USA and The Nature Conservancy. Heading up strategic alliances, Jennifer has personally negotiated over $100 million worth of cause partnerships with Disney, UAW-GM, PepsiCo, NASCAR, BMW, Midas, Kimberly-Clark, and Sports Illustrated, to name a few.
Jennifer lives in Scottsdale, Arizona with her husband and two kids, has authored two books, and is a graduate of Arizona State University with a degree in international political science/ Asian Studies with a minor in Chinese.
Tracie Maloney is a Vice President at Audi Atlanta proudly serving the city of Atlanta and surrounding areas. After starting her automotive career at Crescent City Motors in New Orleans, Louisiana, Tracie joined the team at Audi Atlanta and has remained with the dealership for nearly twenty years. She started in Audi Atlanta’s sales department and served as Assistant Manager, Sales Manager, General Sales Manager and General Manager before assuming her current role in 2015. As a vice president, Tracie oversees a staff of 140 employees and plays a vital role in hiring, forecasting, training and managing Audi Atlanta’s day-to-day operations. Additionally, Tracie closely monitors the dealership’s overall performance, including SSI and CSI scores and online customer reviews. With a degree in Business Administration from Southeastern Louisiana University, Tracie serves on various councils within the Audi of America organization. She strives to empower and educate her team to handle any challenge they may face at the dealership. Tracie oversees a diverse team at Audi Atlanta including a leadership team where women make up 30% of the members. When she is not at the office, Tracie enjoys spending time with her husband and children. She also loves to disconnect from technology by spending weekends on the family’s farm in Alabama. She enjoys traveling and has been given the opportunity to travel all over the world with Audi. Tracie also served as a board member for Our House, Inc. Our House is a childcare and support center for homeless families in Decatur, GA.
Karris McKie-Kaiser is a third-generation future dealer at McKie Ford Lincoln in Rapid City, South Dakota. Karris began her career in 2007 and built from scratch a successful, regional Internet department that attracts consumers from more than five states. It is routinely ranked in the top three spots in the Denver Region for Ford. When Karris isn’t working, she can be found spending time with her husband and son.
As Google’s Senior Auto Retail Strategist, Kelly coaches clients to make the most of the web by reaching in-market shoppers with the right message at the right time. She has keynoted Digital Dealer, DMSC, Google’s Auto Retail Summit & numerous OEM conferences. Prior to joining Google, she spent 9 years at ESPN. She is a thinkLA Person of the Year award winner and leads GoogleServe in her office.
Emily Miller is most comfortable driving the dunes of the Sahara and refuses to commute on the 5 Freeway. President of Public Relations and Sports Marketing firm Soulside Network, she is also the founder of the first women’s navigation rally raid in the U.S., the Rebelle Rally, which spans seven days of competition based on skill – not speed. No GPS, cell phones or outside assistance.
For longer than she cares to reveal, Emily has been in the sports marketing and PR business, with automotive being her true passion. Her background is in brand building, and her experience is deeply rooted in the action sports world.
As an athlete, she learned quickly that a vehicle is the great equalizer for body size and gender – a blessing, given her 5-foot, 100-lb. frame. What started as an opportunity to race stock trucks for legendary off-road racer Rod Hall became a chance to see many amazing places across the planet and gain invaluable life and work lessons from the driver’s seat. Despite numerous podium finishes and wins including the Baja 1000 … and being the first woman to solo the longest off-road race in the US (and win her class), her takeaway has been transferring the lessons to her business; and most important, encouraging women who share her passion for cars and adventure.
To date, she has coached over 4,000 people to drive off-road, organized and produced over 100 experiential automotive events, spent countless hours “secret shopping”, and helped women tackle their fears and challenges in a vehicle – including spearheading the US women’s effort at the punishing Gazelle Rally in Morocco. Emily is a recipient of the Women’s Automotive Alliance International “Spirit of Leadership Award” who still mutters the age-old adage of “to finish first, you must first finish”.
Dennis began his career as a New Build Manager and Consultant for two major banks prior to moving into the automotive sector nearly two decades ago. He learned the car business from the ground up, doing everything from washing cars to running the day-to-day operations of a large auto group. After spending two years with online giant Autotrader, Dennis founded ACE Automotive Solutions in 2013. ACE is a consulting firm concentrating on BDC growth for small and mid-sized dealerships. ACE recently merged with Sales Business Development company AllCall in order to offer clients a wider range of products and services. Dennis’s core belief is a simple one: every person at the dealership – from the receptionist to the owner – must be able to communicate a strong customer-focused message to every person giving the dealer the opportunity to earn their business.
Barbara Moran-Goodrich, CEO and Co-founded of Moran Family of Brands. Moran Brands support over 130 franchise Brands; Mr. Transmission, Milex Complete Car Care, Alta Mere Automotive Outfitters and Smartview Window Solutions in 24 states and internationally, Moran Family of Brands has received awards from Top 500 franchises with Entrepreneur Magazine for over the past decade and more recently Top 100 Franchises with Franchise Gator.
Barb currently serves as a member of the Board of Directors of the IFA – International Franchise Association. She is an active member of various committees within the IFA and Women in Auto Care, focusing on women’s mentorship, member development, franchise relations and franchisee mentorship. In 2014 Barb was honored as the recipient of the Bonny LeVine Award by the IFA for her support and mentorship of others.
Barb has authored articles on the subject of Developing Positive Relationships with your Franchisees, The Role of Mentoring to Improve the Franchisor-Franchisee Relationship, Succession Planning and Transfer, Developing Goals, Networking and Marketing go Hand in Hand and Franchisee Award Programs that Motivate which have been featured in Franchise World, Transmission Digest and Franchise Update. She has been featured in Wall Street Journal, Crain’s Business, TheStreet.Com Franchise Times, Huffington Post, Womenentreprenuer.com, Window Film Magazine, Franchise Update and Gears Magazine. She has been a contributor on Fox Business Network, America’s Nightly Scoreboard, MSNBC and Closing Bell. Barb has served as an expert panelist on the subject of leadership, franchisee relationships, mentorship programs, operations and has facilitated workshops on leadership to C-level executives.
Laura is an advertising sales executive with over 18 years of experience and leadership in automotive marketing and advertising and based in Detroit, MI. She graduated from Michigan State University with a degree in Advertising and Communications. She started her career on the ad agency side in account management and after 9 years transitioned to digital ad sales where she spent 8 years at Microsoft and has now been at Google for 2+ years. Laura is also a mother to two kids (Emerson, 7 and Marlow, 5) who keep her busy with soccer, golf, tennis and their shared passion of learning Spanish. Fun fact, Laura’s great Grandfather started and owned a Chevrolet dealership in Moline, Kansas which was at one time “the oldest Chevrolet dealership in the midwest” until it closed in the mid 80’s.Laura’s grandfather, father and father-in-law are also General Motors retirees so the automotive industry is near and dear to her heart.
Jennifer Newman is the Editor-in-Chief at Cars.com where she leads editorial content ranging from car reviews and video production, to news content and original reporting. Newman has been with Cars.com since 2008 serving in various roles from copy editor, senior editor and managing editor. Newman is a certified car-seat technician and installs child-safety seats into test cars for Cars.com’s Car Seat Checks. Prior to Cars.com, Newman worked at the Chicago Sun-Times, Boston Herald, and The Times of Northwest Indiana. Newman received a B.A. in Journalism from the University of Wisconsin-Eau Claire, and lives in Chicago with her husband and two sons.
Skye Nguyen is a brand and marketing strategist. After spending nearly 20 years working in PR, marketing, and project management positions at Fortune 500 companies as well as at smaller marketing agencies, Skye truly understands the strength and power behind a brand. She works for NCM Associates as the Marketing & Communications Director responsible for developing digital, traditional, and content strategies to meet company objectives. She also serves on the Kansas State University Alumni Board and the Kansas City PMI Mid-America Chapter Board, and is an executive mentor to college students.
Martha E. Rader
Dr. Martha E. Rader holds a PhD in Organizational Leadership. She is a Professor (MBA) at Keiser University, a published journal author and a Northwood University MBA alumna. She is president of Rader Coaching, Training & Consulting, LLC and a certified coach and trainer specializing in leadership coaching, training and change management. She also conducts executive workshops on building positive productive culture.
Eliana Raggio, known as the “Webinar Goddess”, is host and moderator of DealerOn’s free weekly webinars (DealerOn.com/webinar), where she presents invaluable information from industry-leading experts on timely and relevant topics dealers need to compete and succeed in the automotive industry today. The highly interactive installments of the popular continuing education series are held every Thursday at 9am PST/noon EST. She is also an award-winning voice-over artist, professional emcee and former Philadelphia morning show radio personality. Additionally, Eliana is a US Navy Veteran, having honorably served during the Gulf War. She is also a gifted communicator and eloquent writer who has long been a strong advocate for all issues facing women in male-dominated industries. You can connect with her on Twitter @ElianaRaggio or e-mail her directly at Eliana@DealerOn.com.
With a passion for shaping ideas and marketplaces, Scotty co-founded SheBuysCars to change how women discuss and buy cars. This led her to be elected the first woman president of the International Motor Press Association. Prior, she wrote for the New York Times, Town & Country and Entrepreneur, co-authored “Stew Leonard, My Story” and produced the Luxury Summit conferences for American Express.
Elaine Richards serves as the Executive Vice President of Business Operations for Cars.com and oversees the integration and onboarding strategies for new company acquisitions. She also leads the DealerRater strategy to ensure alignment of Cars.com’s extensive operational touchpoints. Richards is responsible for operationalizing the long-term vision for the company, supporting future growth.
Jessica Roberts is a client partner and Tier 2 & 3 sales operations lead for Facebook’s Automotive team. She is responsible for onboarding partners and infrastructure to scale Facebook solutions across the regional and dealer ecosystem. Prior to her 7 years at Facebook, she worked for Omnicom agencies overseeing media efforts for national entertainment, travel and restaurant clients.
Susan Scarola is President of National Foundation for Teen Safe Driving and an executive member of the Board of SADD, Students Against Destructive Decisions. Both organizations promote teen safe driving programs in partnership with businesses and other safety organizations. Scarola’s engagement with this work began at DCH Auto Group where she was instrumental in launching DCH’s cause marketing initiative while she served as President & CEO of DCH. This work exemplified DCH’s core values bringing together employees with local high school, business, and civic leaders, in pursuit of safety.
Scarola initially taught kindergarten in rural NY but quickly transitioned to business with a human resources role in a NYC engineering firm. She obtained her M.B.A. from NYU, joined KPMG and obtained her CPA license. DCH became her favorite client and she joined the DCH team in 1985 to solidify the group’s treasury functions and centralize administrative support for its varied operations. Her “people” skills were a critical asset as the senior team strategized for growth. Before assuming CEO responsibilities in 2007, Scarola was CFO. Finally, as Vice Chairman, Scarola spearheaded strategic initiatives culminating in the sale of DCH to Lithia Motors, Inc. in 2014.
She served on the Boards of both the NY Auto Dealers Association and the NJ Coalition of Automotive Retailers. She received the 2008 Women’s Automotive Association International Professional Achievement Award, the 2010 Women Certified Vision Award and was selected by Automotive News as one of the top 100 women in the North American auto industry in 2010. Scarola was included in NJ’s 2012 Best 50 Women in Business and received the 2014 Barbara Cox Anthony Automotive Women of the Year award. In 2015 Scarola was again recognized by WAAI with their Spirit of Leadership Award.
Andrea is an HR & Talent Management leader who has supported automotive leaders for over 15 years in creating business-driven people programs that recruit, retain and reward high performing Associates. She is celebrating her 12 th year at AutoNation and is proud to deliver industry leading learning courses such as “AutoNation General Manager University” and their “Sales Ignition!” onboarding program.
Jack Simmons is a renowned trainer in the automotive industry, and currently works as a dealer consultant in addition to working with Women in Automotive. His past endeavors include manager of sales and dealer training for Cars.com, a destination for buyers and sellers of automotive sales and service. Previous to that he worked for AutoTrader.com where he managed and developed training programs for dealers, manufacturers and state automotive associations in a similar capacity. Simmons has trained more than 100,000 automotive professionals over the course of his 30+ years in the industry, including franchise dealers, independent dealers and professionals from automotive manufacturers.
A former dealer himself, Simmons has been at the forefront of digital marketing, helping stores improve in the areas of online reputation management, vehicle merchandising and mobile marketing, among others. He is a frequent speaker at industry events, including NADA, NIADA, Digital Dealer, DrivingSales Executive Summit, J.D. Power Automotive Internet Roundtable and national BHPH conferences.
Previously, Simmons served as a national dealer trainer for Autotrader, where he managed and developed training programs for dealers, manufacturers and state automotive associations. He joined Cars.com in 2010.
W. Scott Simpson
Scott Simpson is Senior Partner at Simpson, McMahan, Glick & Burford, a Birmingham law firm. He is well-respected in automotive circles, serving as legal counsel for automobile dealerships throughout the Southeastern United States. Simpson is also the regular legal columnist for Dealer Digest, a quarterly publication that provides industry news for dealership management.
In addition to representing auto dealerships, Simpson specializes in dispute resolution. He is a Registered Mediator, Registered Appellate Mediator, Commercial Arbitrator for the American Arbitration Association and a Licensed Real Estate Broker. He has handled cases in more than 40 states over the last 25 years.
In 2015, the Pepperdine Dispute Resolution Law Journal (one of the nation’s leading alternative legal publications) published an article authored by Scott and New York Times Best Selling Author, Professor Roy F. Baumeister, entitled “The glucose model of mediation: Physiological bases of willpower as important explanations for common mediation behavior,” which discusses the parallels between blood glucose levels and a person’s reduced likeliness to say no to a settlement during the late afternoon period, when blood glucose levels are typically down.
Simpson earned a Bachelor of Arts degree from the University of Florida in 1989 and received his Juris Doctor degree, Magna Cum Laude, from the Cumberland School of Law at Samford University in 1993. Since 2002, he has taught a class at Samford on dispute resolution to educate and inform tomorrow’s young attorneys. He has also spent time lecturing at Cambridge University in England and several law schools in Brazil.
Toni Skiles has been with AutoNation for over 6 year of the 20 years she has led from the front as a woman in Automotive. Toni establishes credibility with her teams given she started her career as a cashier and worked almost every position in service, parts and collision since. At just 23, Toni was promoted to the Service Manager role at a multi-franchise store. Toni’s advice to women starting in the industry: Do not be intimidated – Confidence is the horsepower of the engine!
Ted L. Smith
– Lobbyist – Formerly in Virginia and now in Florida Legislature, mana team of seven government affairs professionals
– Represents 850 new car franchised automobile dealerships in Florida
– Shapes the direction of this $70 billion industry
– Teaches auto execs and professionals on regulations and laws impacting dealers
– Serves as industry consultant to members
– Manages consumers and media outlets
– Avid reader and golfer
– Dog lover – Mulligan and Bella
Leslie Vander Baan
Leslie Vander Baan is the Vice President of Sales and Partnerships for DRIVIN where she uses her vast auto industry knowledge to strategically plan and identify partnership opportunities that are vital to propelling the company’s growth. Prior to leading sales, Leslie was recruited by DRIVIN’s founders at the company’s onset to head strategic partnerships. Most recently Leslie was asked to lead DRIVIN’s sales initiatives and later guided the company through DRIVIN’s recent sale to KAR Auction Services.
No stranger to the automotive business, Leslie is a third-generation car dealership owner with an entrepreneurial spirit. Leslie’s career in automotive is storied; she designed the nation’s first virtual used car-buying service, CarBuyCo for KAR Auction Services. She was also the first woman owner of a consignment-based automotive buying and selling service that received national press coverage. A serial entrepreneur and industry veteran with a passion for the automotive industry, Leslie has made it her mission to dive in to challenging and exciting projects that pave the way for advancement in consumer and dealer solutions.
Before joining DRIVIN, Leslie consulted internationally for a Fortune 1000 company and led strategic initiatives for AFC. Leslie was a member of Automotive Remarketing’s 2016 Women in Remarketing class.
David Villa is the founder and CEO of iPD, a marketing, media and training firm based in Tampa, Florida. Since it’s inception in 1995, David has been responsible for growing IPD into one of the nation’s leading marketing companies within the automotive industry, and beyond. He is dedicated to his family, his employees, and his faith as a Christian. David has said that his passion lies in seeing others unlock their god-given potential, and utilize their talent to the fullest.
Donna Wagner is chair and professor of the Aftermarket Management program at Northwood University. Her insights into recruiting and retaining employees comes from 25+ years of industry experience in sales, marketing, category management and education roles. Donna is an Auto Care Association Board of Director and serves on the Higher Education Council of Category Management Association.
Steve Waterhouse is an author and consultant who helps organizations and individuals improve their performance. His company, uses the Predictive Index assessment to improve hiring, leadership development, and sales.
A serial entrepreneur, he has built a series of successful companies that became known for high quality and rapid sales growth. His auto industry encompasses the full range from top sales associate in the 1970’s to consulting with some of today’s most successful dealership chains.
Mr. Waterhouse has spoken on 5 continents, 13 countries and 48 states and is the author of “The Team Selling Solution” published by McGraw-Hill. He received a BSEE from Syracuse University.
A fixture in the Canadian automotive digital landscape for over 15 years, Brent’s digital acumen and passion for education has him working across all three tiers as well as sitting on several automotive advisory boards. Brent is an in-demand, keynote speaker at corporate events internationally and writes on a regular basis for automotive publications in North America and England.
Sally Whitesell is the Founder and CEO of sw Service Solutions and Fixed Ops University. She has provided service advisor training in hundreds of drives across the country for over 23 years, both at an individual and corporate level. Her specialty program, “What Drives Women?” was created because of her passion to help all service personnel understand and cater to their female clients more effectively.
As a former service manager, Sally understands the importance of performance-based training, and has produced seminars, in-store coaching, online sessions, books and audio training that have helped managers and service advisors become successful professionals while providing an excellent service experience.
Sally’s articles are regularly published in magazines such as Fixed Ops, Car Biz Magazine, Dealer Fixed Ops, AutoSuccess, and Service AutoSuccess. She has been featured in BMW Newsletters and the GM Chronicles, and is a regular featured blogger on Dealer Elite, LinkedIn, and many State Dealer Associations sites. She performs live webinars for Automotive News and regularly provides workshops at various automotive conferences and Dealer 20 meetings.
On a personal note, she has been married for thirty-one years and has two children. She enjoys performing with a local theater group and volunteers at her children’s church. Her company proudly supports two local animal rescues in Northwest Florida
Kerri Wise is VP, Dealer Training and Industry at TrueCar. In her role, she leads dealer training initiatives focused on helping dealers maximize their success on TrueCar. Kerri’s automotive career spans nearly 20 years, previously working at Edmunds.com and J.D. Power and Associates in various roles across sales, marketing, training, analytics and consulting.
Bill serves as a partner of ELEAD1ONE, the leading dealership software provider in today’s automotive market. He has over 20 years experience in the automotive space and currently oversees multiple divisions within the organization, including sales, marketing, OEM relationships and large-client accounts.
Highly regarded as a dynamic and motivational speaker, as well as an industry leader with non-traditional views, Wittenmyer speaks at several prominent automotive forums each year and contributes to top news publications and television business shows that reach industry business leaders across the U.S.
Prior to joining ELEAD1ONE, Bill spent several years in the automotive retail space holding various retail positions in operations management. He earned his degree from Ashland University and took post-graduate courses at Georgia Southern University.
Nancy Wolk is a co-founder of eMentorConnect®, a woman-owned company specializing in mentoring and training solutions. Prior to eMentorConnect®, she was a senior sales leader, director of operations and a marketing product manager with Pfizer. Nancy earned a BA from the University of Rochester and an MBA from Loyola University. She is a recognized expert in the field of leadership development.
Samantha C. Zawilinski
As the Vice President of Account Services at North America’s most advanced automotive advertising agency, Potratz, Samantha sees the hard data results from a wide range of advanced strategies and tactics. Lots of people know the strategies that work in some situations don’t work in others; Samantha knows why. More importantly, she breaks things down into actionable bites.
Samantha oversees campaigns involving virtually every form of media available to dealers, and does so for dealers across North America. Her views are not a product of what she has to sell, they are the data-backed conclusions that can only come from a broad, integrated, independent perspective back by mountains of data.